How to make a complaint on a public account: hot topics and operation guides on the entire network
Recently, the topic of “public account complaints” has become increasingly popular on major social platforms and search engines. Many users need to complain to official accounts due to content infringement, false information or irregularities, but the process is not clear. This article combines the hot spots across the Internet in the past 10 days to sort out complaint guidelines and precautions to help you safeguard your rights efficiently.
1. Popular complaint-related topics in the past 10 days
| Ranking | hot topics | Search volume (10,000) | Main platform |
|---|---|---|---|
| 1 | Plagiarism complaints on public accounts | 45.2 | WeChat, Weibo |
| 2 | False advertising report | 38.7 | Douyin and Black Cat complaints |
| 3 | How to appeal if a public account is blocked | 32.1 | Zhihu, Baidu Tieba |
| 4 | WeChat customer service complaint channel | 28.5 | WeChat official community |
| 5 | Public account privacy leakage | 19.3 | Xiaohongshu, Bilibili |
2. Analysis of the whole process of public account complaints
1. Preparation before filing a complaint
•collect evidence: Screenshots, links, time points, etc.;
•Confirm violation type: Such as plagiarism, fraud, pornography, etc.;
•Clear demands: Deletion of content, account ban or compensation.
2. WeChat official complaint procedures
| steps | Operation | Remarks |
|---|---|---|
| 1 | Enter the official account article page | Click "…" in the upper right corner |
| 2 | Select "Complain" | Check the reason for complaint |
| 3 | Submit evidence | Picture/text description |
| 4 | Waiting for review | Usually 3-7 working days |
3. Other complaint channels
•Tencent customer service: Dial 0755-83765566 or submit a work order on the official website;
•12315 platform: Consumption fraud can be reported simultaneously;
•Cyberspace Administration of China: Complain through the "China Internet Illegal and Bad Information Reporting Center".
3. Answers to high-frequency questions
Q1: How long does it take to process a complaint?
A: WeChat usually takes 3-7 days, and complex cases may extend to 15 days.
Q2: What should I do if my complaint fails?
A: Resubmit with supplementary evidence, or protect your rights through legal channels.
Q3: How to avoid malicious complaints?
A: Public account operators can appeal through the "Public Platform Security Assistant".
4. Precautions
• Complaints must be made in real name and filled in with true information;
• Malicious complaints may result in legal liability;
• It is recommended to keep records of transfers in case of monetary disputes.
Through the above structured guide, I hope it can help you solve problems related to public accounts efficiently. If you encounter an emergency, it is recommended to file complaints simultaneously through multiple channels to speed up the processing.
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